About delivery of refrigerated products

  • Eligible Products

    Various types of Namacha Jelly and assorted products including the above

    We will send it by Yamato Transport's cool refrigerated delivery service. It is a perishable product with a very short expiration date of only 4 days from the date of manufacture. To ensure that you can enjoy it to the fullest, please read and agree to the following before placing your order.

  • 1. Please be sure to specify the arrival date and time of the product.

    Whether it is for your own home or as a gift, please be sure to specify the date and time of arrival of the product. We are sorry, but we cannot confirm the date and time of the recipient by phone or other means. Please be sure to check with the sender.
    However, please understand that delays may occur due to unforeseen weather changes, disasters, accidents, and the resulting traffic congestion and changes in delivery routes.

  • 2. If you continue to be absent, the product will be discarded.

    If you are not able to receive the product at the specified date and time due to absence, we will contact you by sending you a missed delivery slip and redeliver the product until the product's expiration date in accordance with Yamato Transport regulations. If the expiration date has passed, we will return the product to us and dispose of it for your safety.
    If you are unable to receive the product for reasons of your own volition and it is unavoidably disposed of, we will charge you the total amount including the product price and shipping costs.

  • 3. Upon arrival, store in the refrigerator immediately.

    To prevent deterioration, please store the product in the refrigerator as soon as possible after arrival. Tea flavor deteriorates easily, so to enjoy the best flavor, please consume as soon as possible regardless of the expiration date.
    If you are going to carry it around, please make sure to put an ice pack inside. We recommend that you limit the time you carry it around to within 1 hour in summer and 3 hours in winter.

  • 4.Due to the characteristics of the product, we cannot accept orders to the following areas.

    For more information, please click here .

    prefectures City
    Hokkaido Okushiri District, Rebun District, Rishiri District
    Tokyo Izu Islands (Toshima, Niijima, Miyakejima, Mikurajima, Kozushima, Aogashima), Ogasawara Islands
    Hyogo Prefecture Himeji City, Minami Awaji City
    Okayama Prefecture Kasaoka City
    Kagawa Prefecture Marugame City (Ushijima), Sakaide City, Mitoyo City, Shozu District, Nakatado District
    Ehime Prefecture Matsuyama City (Uwama, Obama, Kaminuwa, Kumada, Kanura, Tsuwaji, Choshi, Nakajimaawai, Nakajimaoura, Nogutsuna, Hatasato, Futagami, Miyano, Mutsuki, Motonuwa, Yoshiki)
    Imabari City (Hiki Island, Oshimo Island, Okamura Island, Ko-Oshimo Island), Uwajima City (Takegashima, Toshima, Hiburi Island, Kushima)
    Niihama City (Oshima)
    Kamijima Town, Ochi County (Ikina, Iwaki, Uojima No. 1 Farmland, Uojima No. 2 Farmland, Uojima No. 3 Farmland, Yuge Ota, Yuge Otani, Yuge Kamata, Yuge Kamiyuge, Yuge Kario, Yuge Kujiura, Yuge Sashima, Yuge Sawazu, Yuge Shimoyuge, Yuge Toyoshima, Yuge Habu, Yuge Hikino, Yuge Hibi, Yuge Hyakukan, Yuge Fujitani, Yuge Myojin)
    Fukuoka Prefecture Nishi Ward (Genkai Island), Munakata City (Oshima Island)
    Nagasaki Prefecture Nagasaki City (Takashima Town), Hirado City (Oshima Village), Saikai City (Hirashima, Ejima, Sakido Town)
    Miyazaki Prefecture Nobeoka City (Shimaura Town)
    Kagoshima Prefecture Koshikijima Islands, Shishijima, Kuchinoerabujima, Kagoshima County, Amami Oshima (Kasari Town, Sumiyou Town, Yamato Village, Uken Village, Setouchi Town), Kikaijima, Okinoerabujima, Yoron Island
    Okinawa Prefecture Ishigaki City, Shimajiri District (Kitadaito Village, Kumejima Town, Minamidaito Village), Miyako District, Miyakojima City, Yaeyama District (Taketomi Town, Yonaguni Town)