About delivery of frozen products

  • Eligible Products

    Assorted ice creams

    We will deliver your order by Yamato Transport's Cool Frozen Delivery Service. To maintain the quality of your order, we will place ice packs in a special box.
    When placing an order, please read and agree to the following terms and conditions before placing your order.

  • 1. Please be sure to specify the arrival date and time of the product.

    Whether it is for your own home or as a gift, please be sure to specify the date and time of arrival of the product. We are sorry, but we cannot confirm the date and time of the recipient by phone or other means. Please be sure to check with the sender.
    However, please understand that delays may occur due to unforeseen weather changes, disasters, accidents, and the resulting traffic congestion and changes in delivery routes.

  • 2. If you continue to be absent, the product will be discarded.

    If you are not at home at the specified time to receive the parcel, we will contact you via a delivery slip or other means and attempt to redeliver the parcel until the end of the storage period set by Yamato Transport.
    If you are unable to receive the product for any reason, the ordered product will be returned to us and disposed of.
    If we are forced to discard the product, we will charge you the total amount including the product price and shipping costs.

  • 3. Upon arrival, store in the freezer immediately.

    Please store in the freezer as soon as possible after arrival to prevent the ice cream from melting.

  • 4.Due to the characteristics of the product, please contact us when ordering to the following areas.

    For more information, please click here .

    prefectures City
    Hokkaido Rebun County, Rishiri County
    Tokyo Izu Islands (Toshima, Niijima, Miyakejima, Mikurajima, Kozushima, Hachijojima, Aogashima), Ogasawara Islands
    Niigata Prefecture Iwafune County (Kurishimaura Village)
    Ishikawa Prefecture Hegura Island
    Hyogo Prefecture Himeji City (Ieshima Town), Minami Awaji City (Numashima)
    Okayama Prefecture Kasaoka City (Kitagi Island, Shiraishi Island, Takashima Island, Tobishima Island, Manabe Island, and Mutsushima Island)
    Kagawa Prefecture Kannonji City (Ibuki Island), Sakaide City (Yoshima Town, Iwakuro, Hitoshi), Shozu District (Tonosho Town, Teshima), Nakatado District (Tadotsu Town, Sanagi Island, Takami Island), Marugame City (Ushijima, Teshima Town, all of Hiroshima Town, all of Motojima Town), Mitoyo City (Takuma Town, Kurishima, Shishijima)
    Ehime Prefecture Imabari City (Sekimae, Hikishima, Imabari Village), Uwajima City (Takegashima, Toshima, Hiburishima, Hyakunoura, Honkyushima), Ihama City (Oshima), Matsuyama City (formerly Nakajima Town, Onsen District)
    Kochi Prefecture Sukumo City (Okinoshima Town)
    Fukuoka Prefecture Nishi Ward (Genkai Island), Munakata City (Oshima Island)
    Nagasaki Prefecture Kitamatsuura District (Ojika Town), Goto City, Saikai City (Sakido Town Hirashima, Ejima, Oseto Town Matsushima), Sasebo City (Uku Town, Kuroshima Town, Takashima Town), Nagasaki City (Takashima Town, Ikeshima Town), Hirado City (Oshima Village, Tsushima Town), Matsuura City (Hoshika Town, Aoshimamen), Minamimatsuura District
    Miyazaki Prefecture Nobeoka City (Shimaura Town)
    Kagoshima Prefecture Amami City (Sumiyou Town, Kasari Town), Izumi District (Nagashima Town, Shishijima), Oshima District (Uken Town, Kikai Town, Setouchi Town, China Town, Yamato Village, Yoron Town, Wadomari Town), Kagoshima District, Kumage District, Satsumasendai City (Sato Town, Kamikoshiki Town, Shimokoshiki Town), Nishinoomote City
    Okinawa Prefecture Ishigaki City, Shimajiri District (Kitadaito Village, Minamidaito Village), Miyako District, Miyakojima City, Yaeyama District (Taketomi Town, Yonaguni Town)